Choose the contact route that suits your enquiry
You can contact Bio Forest by customer-service email, sales email or a private Discord support ticket. Choose whichever option is most convenient and best matches what you need.
Customer Service & Bookings
cs@bioforest.co.uk
Use customer service for order support, delivery problems, complaints, return queries, after-sales help, and party, school, venue or event enquiries.
Sales & Product Enquiries
sales@bioforest.co.uk
Use sales for product enquiries, current stock questions, purchasing, invoices and questions before placing an order.
Private Support Ticket
Discord Support
Open a private Discord ticket for help with an order, product, planned booking or general Bio Forest enquiry.
Contacting Us About an Existing Order?
Please include your order number so we can locate the correct order quickly. For delivery damage, condition concerns or dead-on-arrival reports, include the photographs and information required by the relevant policy.
Do not send payment-card details, passwords or other unnecessary sensitive information by email or Discord.
Party, School and Event Enquiries
All party bookings, school enquiries, venue enquiries and event enquiries are handled through cs@bioforest.co.uk. The mobile education service is currently marked Coming Soon until bookings formally open.
No Public Visits or Collections
Bio Forest’s private animal premises are strictly closed to the public. We do not offer walk-in shopping, customer visits, on-site collection or unarranged returns.
Please contact us by email or Discord before sending or returning anything.