How Bio Forest orders are dispatched
Delivery Services
Available delivery methods, charges and estimated dispatch times are shown at checkout. Live products may have restricted dispatch days or weather-dependent arrangements.
Royal Mail or another suitable courier may be used depending on the product, service availability and delivery requirements.
Dispatch Times
Dispatch estimates are not guarantees. Bio Forest may delay live-product dispatch where temperatures, severe weather, courier disruption or animal welfare concerns make the planned date unsuitable.
Address and Access
Customers are responsible for providing a complete and accurate delivery address and any essential access information. Bio Forest cannot accept responsibility for delays caused by incorrect or incomplete details supplied at checkout.
No Collection From the Animal Premises
The private animal premises are closed to the public. Customer collection is not available unless a different collection point or arrangement is expressly confirmed in writing by Bio Forest.
Delivery Problems
Contact cs@bioforest.co.uk promptly and include your order number. For live products, follow the photographs and reporting timeframe in the relevant livestock or livefood policy.