Returns depend on the type of product purchased
Dry Goods
For eligible non-live goods, contact Bio Forest before returning anything. Products should be unused, complete and in their original condition unless they are faulty or damaged.
The customer may be responsible for return postage where the return is not caused by a fault, damage or Bio Forest error, subject to applicable consumer law.
Live Products
Livestock, live invertebrates and livefood are not accepted as ordinary change-of-mind returns. Arrival problems must be reported under the relevant policy with the required photographs and within the stated timeframe.
Damaged or Incorrect Orders
Email cs@bioforest.co.uk promptly, include your order number and attach clear photographs of the packaging and contents. Keep all packaging until Bio Forest confirms whether it is needed for the investigation.
No Returns to the Private Animal Premises
The premises are closed to the public. Do not visit or send a return to an undisclosed or previously seen address. Bio Forest will provide written return instructions where a return is authorised.